Get face-to-face advice at one of our clinics

Get face-to-face advice at one of our clinics

Face-to-Face Advice

If you require advice, please first call us on 01594 823937. If no-one is available to take your call, please leave a message and one of Advisers will call you back. You can also use our contact form to send us a short email about your problem and we will be in touch.

Your Adviser will assess your needs over the phone, and if possible, provide advice there and then. If they feel it is necessary for you to be seen face-to-face they will make an appointment at a bureau location convenient to you. Please see Where and When for more details.

Please note that during busy periods, it may take up to 4 days for someone to get back to you. We deal will all messages on a first-come-first-served basis.

Drop-in Service: Unfortunately, due to a current shortage of Advisers, we are unable to offer a drop-in service at Cinderford, Lydney and Coleford. We do however still operate a drop-in advice service at St Briavels and Newent. Advice is given on the first come first served basis. Click Where and When to find out the times available for drop-in service.

Home Visit Service

We offer a limited home visiting service for clients who are unable to come to the bureau. Please call 01594 823937 to enquire about making a Home Visit appointment.  

Money Advice Service

We have a specialist team of Money Advisers who provide information on debt management options, negotiations with creditors, and assistance with court forms.


We have a specialist Macmillan adviser to provide advice & assistance to people living with cancer.  

Online Advice

A lot of information is available online for most problems - see our self-help page.